"The word SERVICE at HBM really means something to the communities we serve, and to me personally, it means everything!"
At HBM our passion is to help the people who help others. I started working at a young age for my uncle during summertime doing janitorial, carpet cleaning and light maintenance at a large resort. At age 18, I landed an entry level job at a nationwide service organization. As a result, the organization, I worked for helped me expand my education to the highest levels of operations, building engineering, landscaping, lighting and security.
With my job and educational experience maxed out I found there was a need within the operations management system that was not being addressed. That is when HBM was formed.
Partnering with schools small and large I found I could serve the people and communities that really mattered to me the most. I am excited about the talent of people who have joined HBM. I am also humbled by the great people who work here. All of the HBM staff, client partners, service partners and friends are the vehicle that makes this the company what it is today.
My career in Human Resources has given me the opportunity to work in different industries, including finance, technology, healthcare, and now facilities management. One thing I've learned that is pretty constant is that, if you surround yourself with people that have different ideas, backgrounds, and experiences, you will be constantly learning. As the Director of People Operations, I am responsible for ensuring that our company provides a culture of inclusion that supports our staff while keeping with our philosophy of providing the best service. I look forward to continuing to learn from the talent that we have at HBM.
What I've found enjoyable about my role with HBM is that it has allowed me to bring my extensive background in Facility Management and share my experience and knowledge with my peers and clients. Working with our clients to ensure that they have a successful implementation of a preventative maintenance program is my specialty. If our clients are successful in the process, then HBM is successful.
We have really raised the bar when it comes to client service and the quality of work that we provide. With the pandemic our role in facilities has expanded to ensure that our clients feel safe in their environments. Part of my role has been to update and adjust our protocols to meet local ordinance requirements and our clients needs. As a Director of Client Services I am confident that we are providing the quality of service that we guarantee.
